Our market leading brand in the energy auto-switching industry Look After My Bills, is looking for an experienced Customer Service Director to drive the customer strategy and to evolve and enhance customer engagement, systems, processes, team performance and efficiencies.
You will have a proven track record in leading large customer/contact centre teams and for driving positive commercial outputs from customer service and sales. This role will involve responsibility for scaling up the numbers of staff within the customer service team by more than double over the coming two years. You will have a proven experience of effectively recruiting, developing and structuring high performing teams. In doing so, you will also understand the importance of implementing effective systems and processes which improve efficiencies, enabling individuals to provide best in class service and expectations to a high-volume customer base.
In terms of leadership, you will have a proven ability to take people on a journey with you and navigate them through change. The development and motivation of the team is vital to achieving the best outputs for our customers and you will be able to coach, train and develop in a way that gets the best out of people as individuals.
Look After my Bills are pushing boundaries in terms of creating a leading customer service experience and you will acknowledge the importance of system innovation and approaches that enable a single customer view, data led customer engagement, reporting and how we can drive solutions that save the customer time and hassle to get what they need and proactively deliver to them a service that they didn’t even know they wanted!
If you want to join an exciting and innovative tech environment and you have the intrinsic desire and motivation to continually make things better for customers, whilst driving a compelling strategic agenda and commercial value, then please read on and apply!
Partners and works closely with Product Management, Tech, Operations & Partnerships.
We’re on a mission to help people everywhere save time and money – whether that’s on essential outgoings or on the things that they enjoy.
If someone is looking for an insurance policy for the first time, wants to beat their renewal quote, is searching for the right financial product, or is after an outstanding utility deal, our comparison website – GoCompare – is there to help. We work with trusted insurance providers, financial services organisations and partners to provide a real breadth of coverage across the market.
Through MyVoucherCodes we bring savings from thousands of fashion, retail, restaurant, entertainment, travel and tech brands to millions of people.
Energylinx, our Ofgem-accredited energy comparison and switching service, brings excellent energy deals from more suppliers than any other UK switching site to UK households and businesses.
Look After My Bills is a leading automated energy savings service. The free service cuts customers’ gas and electricity bills without them having to do a thing. Customers sign up once and Look After My Bills seeks to get them the best deal they can from an energy supplier they trust with good customer service. When that deal ends they automatically switch customers on to another.
And weflip, an automatic switching service that helps people save time and money by flipping them onto better energy tariffs, uses technology to bring a new, hands-off approach to staying on great deals, forever.
GoCompare embraces diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
GoCompare offer a competitive benefits package including:
4th September 2020
37.5 hours per weekGo for it