Are you experienced within a quality assurance role and able to ensure a satisfactory and consistent service is provided to business partners and customers through ensuring high standards in quality monitoring call agent/customer service advisors? Are you well versed in FCA guidelines and have a strong knowledge of complaints handling processes?
If the answer to the above is yes, then we are very interested to hear from you.
You will conduct regular checks on customer queries and complaints, ensure you maintain detailed and accurate records, deliver induction training to new team members, act as a point of referral for team members and deliver training and guidance amongst other daily and monthly activities.
We’re on a mission to help people everywhere save time and money – whether that’s on essential outgoings or on the things that they enjoy.
If someone is looking for an insurance policy for the first time, wants to beat their renewal quote, is searching for the right financial product, or is after a great utility deal, our comparison website – GoCompare – is there to help. We work with trusted insurance providers, financial services organisations and partners to provide a real breadth of coverage across the market.
Through MyVoucherCodes we bring savings from thousands of fashion, retail, restaurant, entertainment, travel and tech brands to millions of people.
Energylinx, our Ofgem-accredited energy comparison and switching service, brings great energy deals from more suppliers than any other UK switching site to UK households and businesses.
And weflip, an automatic switching service that helps people save time and money by flipping them onto better energy tariffs, uses technology to bring a new, hands-off approach to staying on great deals, forever.
GoCompare embraces diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
GoCompare offer a competitive benefits package including:
up to £22,000 plus benefits
1st November 2019
up to 37.5 per weekGo for it