Tech Support Analyst (Tech Desk)

Skills and experience you’ll need to have

• Educated to degree level and/or relevant work experience.
• IT Service Management certificate and/or working knowledge of Service Management best practice.
• Previous experience in an IT support role
• Strong knowledge of Microsoft software and systems
• Excellent knowledge of the procedures used in installing, maintaining and configuring  IT software and hardware
• Good understanding of installation and maintenance of Apple and Microsoft operating systems
• A strong ability to troubleshoot and collate information to aid in the resolution of user issues
• Excellent customer service and communication skills
• Proven understanding of networking fundamentals, such as VLANs, VPNs, and DHCP

What you’ll be responsible for

• Provides excellent customer service to staff raising IT issues
• Ensures that all IT issues are recorded and managed
• Researches and troubleshoots all service-impacting IT issues providing a high level of customer satisfaction
• Assists in the coordination of change and problem resolution
• Ensures the IT knowledge base is maintained, and CMDB is updated
• Coordinates the IT procurement process
• Coordinates the provision, implementation and maintenance of IT equipment
• Documents work instructions to support Tech Services

Who you’ll be working with

• Liaises with Tech management to report or escalate issues
• Manages liaison relationships with a wide range of hardware, software and service suppliers
• Occasionally works directly with partners to ensure swift resolution of technical queries and incidents
• Liaises with Infrastructure to resolve more complex issues

About us

We’re on a mission to help people everywhere save time and money – whether that’s on essential outgoings or on the things that they enjoy.

If someone is looking for an insurance policy for the first time, wants to beat their renewal quote, is searching for the right financial product, or is after a great utility deal, our comparison website – GoCompare – is there to help. We work with trusted insurance providers, financial services organisations and partners to provide a real breadth of coverage across the market.

Through MyVoucherCodes we bring savings from thousands of fashion, retail, restaurant, entertainment, travel and tech brands to millions of people.

Energylinx, our Ofgem-accredited energy comparison and switching service, brings great energy deals from more suppliers than any other UK switching site to UK households and businesses.

And weflip, an automatic switching service that helps people save time and money by flipping them onto better energy tariffs, uses technology to bring a new, hands-off approach to staying on great deals, forever.

GoCompare embraces diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

Benefits

GoCompare offer a competitive benefits package including:

• Flexible working hours
• Bonus
• 25 days holidays plus bank holidays
• Birthday day off
• Death in service
• Matched pension (up to 6%)
• Private medical cover
• Buy and sell holiday options
• Extra holidays for length of service
• Share save scheme
• Enhanced maternity and paternity policies