Business Service Administrator

The job in a nutshell

This is an exciting opportunity to join our growing Customer Service department in the role of Business Services Administrator.

This role is responsible for administrative tasks to support the many ongoing projects the team are involved with, as well as supporting with gathering and collating data for external partner responses.

Additionally, the role will require you to provide assistance to the Business Service Senior and Advisors, supporting the maintenance of change queue sizes and liaising with our Partners to ensure delivery of change within SLA.

Skills and experience you’ll need to have

You will have previous experience working within a customer service environment and have excellent written and verbal communication skills. The data entry and data processing elements of the role mean you will need to be confident using Excel on a day to day basis. We need someone who is a self-starter and who is highly organised!

What you’ll be responsible for

  • Administration of the end-to-end partner change process to provide an efficient service.
  • Act as first point of contact for all external partner queries, including emails received in the Commercial mailbox, ensuring they are referred to the appropriate place to be resolved.
  • Conduct testing of partner changes prior to change going live.
  • Assist the Business Service Advisors and Senior in the maintaining of various department logs.
  • Perform regular chasing of partner changes in line with department SLAs.
  • Assist in the chasing of partner sales data reports.
  • Assist in liaising with partners regarding due-diligence, ensuring responses are received and internal departments are adhering to SLA’s.
  • Maintain business service product knowledge as well as an understanding of all other key functions, in order to support and offer advice to other departments.

Who you’ll be working with

  • External partners, Tech and Compliance – to ensure partner changes are in line with company SLAs.
  • Partner Development Team – for sign-off on partner changes that affect footprint and quotability.
  • Key business stakeholders to ensure a satisfactory resolution of misquotes in accordance with process and SLAs.

About us

We’re on a mission to help people everywhere save time and money – whether that’s on essential outgoings or on the things that they enjoy.

If someone is looking for an insurance policy for the first time, wants to beat their renewal quote, is searching for the right financial product, or is after a great utility deal, our comparison website – GoCompare – is there to help. We work with trusted insurance providers, financial services organisations and partners to provide a real breadth of coverage across the market.

Through MyVoucherCodes we bring savings from thousands of fashion, retail, restaurant, entertainment, travel and tech brands to millions of people.

Energylinx, our Ofgem-accredited energy comparison and switching service, brings great energy deals from more suppliers than any other UK switching site to UK households and businesses.

And weflip, an automatic switching service that helps people save time and money by flipping them onto better energy tariffs, uses technology to bring a new, hands-off approach to staying on great deals, forever.

GoCompare embraces diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

Benefits

GoCompare offer a competitive benefits package including:

  • Flexible working hours
  • holidays plus bank holidays
  • Birthday day off
  • Death in service
  • Matched pension (up to 6%)
  • Private medical cover
  • Enhanced maternity and paternity policies
Go for it
Salary:

Up to £17,000 per annum plus extensive benefits

Location:

Newport

Job Reference:

gocompare/TP/2632/173

Closing date:

16th February 2019

Contract type:

Full time

Contract details:

Permanent

Working hours:

37.5 per week (job share could possibly be accommodated)

Go for it