Customer Loyalty Director

The job in a nutshell

GoCompare Group is in the midst of executing on its Mission to help people everywhere save time and money via its vision to bring Savings as a Service to people across the UK and beyond. This role will play a pivotal part of the Marketing roadmap; directly leading into this strategy.

You will own and lead the customer Loyalty vision; which will incorporate retention and acquisition of new customers and driving the strategic direction of customer value across the organisation, through new channels and cross-sell.

The role will have responsibility across all Group brands; GoCompare – the household name for insurance comparison, MyVoucherCodes – the national voucher codes platform, EnergyLinx – the UK’s biggest B2B2C energy comparison provider and weFlip - the next generation in savings – auto-savings.

Skills and experience you’ll need to have

  • Extensive customer loyalty and CRM experience, including consistent track record of leading a team across multiple brands across several locations.
  • Solid background in customer acquisition.
  • Understanding of customer insight and ability to create opportunity.
  • Experience of working collaboratively with Product and Technology, prioritising revenue and strategic deliverables.
  • Ability to make sound business decisions and drive innovation within customer marketing channels.
  • Creative problem solving skills, ability to gain insights and deliver actionable plans.
  • Previous experience of applying customer segmentation and insight to plan and optimise campaigns.
  • Significant technical expertise with CRM and analytical tools.

What you’ll be responsible for

The overarching requirement is to build and deliver the customer acquisition strategy across our brands.

Additionally, you will:

  • Develop incentive and referral strategies to increase retention and consent opt-in.
  • Introduce and enhance Loyalty & Rewards programs.
  • Lead the Group envision and delivery loyalty program.
  • Lead the CRM Team and build a sustainable growth model.
  • Gain customer insight to understand audience motivations enforcing the value proposition and messaging.
  • Lead the development of new marketing communication channels to enhance customer experience to grow revenue.
  • Develops a strategy and associated processes increase the range of content available for customer communication.
  • Drives and develops new innovations in customer marketing channels and techniques staying ahead of competition.
  • Manage the budget to deliver existing initiatives and adapt spend based on market change.
  • Raise awareness of the customer asset in the Company.

Who you’ll be working with

  • Strategy Team – to deliver market-leading incentives to the customer.
  • Business Performance – to track performance against expectation.
  • Creative, Web, Compliance and Legal - to ensure business priorities are aligned to create a consistent customer journey and that regulatory requirements are met.
  • External agencies & 3rd parties – to effectively deliver on continuous improvement.

About us

GoCompare.com Group plc (GOCO) operates GoCompare, a leading UK financial services, utilities and home services comparison website; and recently acquired The Global Voucher Group Limited (trading as MyVoucherCodes), which is a digital media and affiliate marketing specialist that connects consumers with money saving offers from the world's leading brands.

GoCompare attracts approximately five million visits every month and is designed to help people save time and money. When GoCompare launched in 2006 it disrupted the insurance market as the first comparison website to display policy details rather than just listing prices. GoCompare's goal was then, and still is now, to help people make better-informed buying decisions that save them time and money.

MyVoucherCodes.co.uk is one of the UK's biggest discount voucher websites. It launched in November 2006 and provides sales, discount and voucher code information to millions of consumers across the UK every month.

GoCompare.com Group plc uses data captured from more than 20 million customers over the last 11 years to underpin its drive to continually improve its proposition and leverage its strong position.

The Group is also an investor in Souqalmal.com, the leading comparison business in the Middle East; and in promising fintech start up MortgageGym, the mortgage robo-adviser.

GoCompare embraces diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

Benefits

GoCompare offer a competitive benefits package including:

  • Flexible working hours
  • Bonus
  • 25 days holidays plus bank holidays
  • Birthday day off
  • Death in service
  • Matched pension (up to 6%)
  • Private medical cover
  • Buy and sell holiday options
  • Extra holidays for length of service
  • Share save scheme
  • Enhanced maternity and paternity policies
Go for it
Salary:

Competitive plus extensive benefits

Location:

Newport or Newport/London split

Job Reference:

gocompare/TP/2632/169

Closing date:

14th February 2019

Contract type:

Full time

Contract details:

Permanent

Working hours:

37.5 per week

Go for it