Are you experienced within a quality assurance role and able to ensure a satisfactory and consistent service is provided to business partners and customers through ensuring high standards in quality monitoring call agent / customer service advisors? Are you well versed in FCA guidelines and have a strong knowledge of complaints handling processes?
If the answer to the above is yes, then we are very interested to hear from you.
You will conduct regular checks on customer queries and complaints, ensure you maintain detailed and accurate records, deliver induction training to new team members, act as a point of referral for team members and deliver training and guidance amongst other daily and monthly activities.
GoCompare.com Group plc (GOCO) operates GoCompare, a leading UK financial services, utilities and home services comparison website; and recently acquired The Global Voucher Group Limited (trading as MyVoucherCodes), which is a digital media and affiliate marketing specialist that connects consumers with money saving offers from the world's leading brands.
GoCompare attracts approximately five million visits every month and is designed to help people save time and money. When GoCompare launched in 2006 it disrupted the insurance market as the first comparison website to display policy details rather than just listing prices. GoCompare's goal was then, and still is now, to help people make better-informed buying decisions that save them time and money.
MyVoucherCodes.co.uk is one of the UK's biggest discount voucher websites. It launched in November 2006 and provides sales, discount and voucher code information to millions of consumers across the UK every month.
GoCompare.com Group plc uses data captured from more than 20 million customers over the last 11 years to underpin its drive to continually improve its proposition and leverage its strong position.
The Group is also an investor in Souqalmal.com, the leading comparison business in the Middle East; and in promising fintech start up MortgageGym, the mortgage robo-adviser.
GoCompare embraces diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
GoCompare offer a competitive benefits package including:
Up to £23,000 plus benefits and bonus
21st January 2019
37.5 hours per weekGo for it